Please excuse general ranting post. But that's what I'm blogging for anyway, so if you don't like, take hike.
Feb 3rd: Order placed at Rediff.com. Delivery to be done on 14th.
Feb 14th:Not delivered.
Feb 18th:
From:Ashish Tewari
Date: Monday, February 18, 2008 03:26 PM
To: customersupport@rediff.co.in
Subject: Complaint: Order No: 4384440
Hi, I wanted to bring to your attention the following order, which was placed on Date:2008-02-07 for delivery on Valentine's Day. As of today (18th), it is still showing as pending. Should I have specified that I meant Valentine's Day 2008 and not 2009?
Order No: 4384440 Order Status :Approved
What's the next step from here? Has the cost been charged to me?
Feb 19th:
From: Support
To: Ashish Tewari Sent: Tuesday, February 19, 2008 9:42 PM
Subject: [Possible SPAM] RE:'Rediff=008-094-395' Complaint: Order No: 4384440
Dear Ashish,
Greetings from Rediff.com With reference to your mail, we would like to inform you that the item ordered against the Order No : 4384440 , has been delivered to the delivery address.
Assure you of prompt and courteous response on all your visits to Rediff.com
Warm Regards,
PG
Customer Service
Rediff. Com
P.S: Please do not change the subject line for future correspondence .
From: Ashish Tewari
Date: Wednesday, February 20, 2008 11:37 AM
To: Support (customersupport@rediff.co.in)
Subject: Re: [Possible SPAM] RE: Complaint: Order No: 4384440
Delivery on the 19th for a festival on the 14th, even after the order has been booked 10 days in advance of the festival, is not counted as fulfilling customer satisfaction. You need to add a disclaimer that 'Product may be delivered up to 5 days after scheduled date' to avoid false representation and consumer court issues. I am very, very disappointed with the quality of Rediff's service. The recipient needs to receive this ON the day it is supposed to be delivered. What's the point of delivering it 5 days late? Are you suggesting that I need to celebrate Valentine's day, or a birthday, or any other occasion on the day they happen, or as per Rediff's convenience? I'm interested in hearing what is even the remotest justification you have for delivery of a Valentine's Day gift on the 19th. I may as well not have placed the order with Rediff. I have to put up with the consequences of not gifting on the 14th, then seeing my money go down the drain, and then be told that the delivery has been done late, without any apology or reason. Why should I gift flowers on the 19th of February? I already look bad for not giving on the 14th. Now an incompetent vendor screws it up even more by then doing a delivery a week later!
In fact, let me correct my above point. I am not interested in finding out why Rediff chooses to celebrate Valentine's Day on the 19th. As far as I am concerned, the order of a Valentine's Day Flowers was not executed. I did not order 'Flowers to be delivered on the 19th of February for no reason'. I am therefore assuming that my order placed has not been executed, and I want my order cancelled and my money back.
Grrrr.
From: Support
To: Ashish Tewari
Sent: Thursday, February 21, 2008 10:12 PM
Subject: [Possible SPAM] RE:'Rediff=008-094-395' Complaint: Order No: 4384440
Dear Ashish,
Greetings from Rediff.com
We have received your mail and understand every reason for you being upset. We have made every attempts to deliver products on the intended date, however the same must have happened due to oversight by our enabling partners at the time of delivery.
They have attempted, but enabling partner screwed up. Interesting. Take the credit but pass the buck, in the same sentence!
We would not be able to meet the sentiment that you had intended to send along with a timely gift.
(at least, until we finish work on the rediff iTimeMachine 1.0 beta, I assume)
We truly understand the sentiments involved in your gifting. We request you to kindly bear with us this time, we are taking adequate measure to prevent any recurrence.
(by ensuring you don't have recurring customers?)
We once again sincerely regret the delay and inconvenience caused to you. We assure you courteous, prompt service on all your visits to www.rediff.com.
Warm Regards,
PG
Customer Service
Rediff. Com
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